FAQ
WELCOME TO OUR FAQ PAGE! EXPLORE THE TOPICS BELOW TO QUICKLY FIND ANSWERS TO YOUR QUESTIONS AND GET THE INFORMATION YOU NEED.
COMMON QUESTIONS
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
WE HAVE 2 METHODS OF SHIPPING TO CHOOSE FROM. OUR US STANDARD TAKES 4-6 BUSINESS DAYS. IF YOU NEED YOUR ITEM ASAP YOU CAN OPT FOR OUR EXPRESS SHIPPING WHICH WOULD REACH YOU IN 2-3 BUSINESS DAYS.
CAN I CHANGE MY ADDRESS?
SECONDS AFTER YOU PLACE YOUR ORDER, IT GOES STRAIGHT TO OUR WAREHOUSE FOR PROCESSING SO UNFORTUNATELY, THIS MEANS MAKING CHANGES TO YOUR ORDER CAN OFTEN BE DIFFICULT. IF YOU CONTACT OUR CUSTOMER SERVICE TEAM, WITH YOUR ORDER NUMBER AND CORRECT ADDRESS, WE CAN SEE WHERE YOUR ORDER IS, BUT WE CANNOT GUARANTEE THAT YOUR ADDRESS WILL BE CHANGED.
CAN I CANCEL MY ORDER?
FOR THE US ORDERS: DURING THE FIRST HOUR AFTER THE ORDER HAS BEEN PLACED, YOU CAN CANCEL IT ON YOUR OWN. TO DO SO, PLEASE LOG INTO YOUR ACCOUNT, GO TO THE "MY ORDERS" FOLDER, WHERE YOU WILL SEE A "CANCEL" BUTTON. YOU WILL ALSO RECEIVE AN ORDER CANCELLATION EMAIL, WHICH WILL CONFIRM YOUR ORDER WAS INDEED CANCELED.IF AN HOUR HAS PASSED AFTER THE ORDER'S BEEN PLACED - PLEASE FEEL FREE TO REACH OUT TO US AT CUSTOMERSERVICE@ESTHETIKAPPAREL.COM OR VIA THE CONTACT US PAGE ON OUR WEBSITE. UNFORTUNATELY, WE CANNOT GUARANTEE THAT YOUR ORDER WILL BE CANCELED AFTER IT HAS BEGUN PROCESSING.
CAN I CHANGE ITEMS ON MY ORDER AFTER I'VE PLACED IT?
SECONDS AFTER YOU PLACE YOUR ORDER, IT GOES STRAIGHT TO OUR WAREHOUSE FOR PROCESSING, SO THIS MEANS MAKING CHANGES TO YOUR ORDER CAN OFTEN BE DIFFICULT. IF YOU CONTACT OUR CUSTOMER SERVICE TEAM WITH YOUR ORDER NUMBER, WE CAN SEE WHERE YOUR ORDER IS AND TRY TO CANCEL IT, SO YOU WOULD BE ABLE TO REPURCHASE CORRECT ITEMS. UNFORTUNATELY, WE CANNOT GUARANTEE THAT YOUR ORDER WILL BE CANCELED AFTER IT HAS BEGUN PROCESSING. IF YOU DON'T WISH TO CANCEL YOUR ORDER, YOU CAN PROCESS A RETURN WITHIN 30 DAYS FROM YOUR PURCHASE DATE.
WHERE IS MY ORDER?
AS SOON AS YOUR ORDER SHIPS, YOU’LL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH YOUR TRACKING INFO SO YOU CAN KEEP TABS ON THE DELIVERY STATUS.
HOW CAN I TRACK MY ORDER?
YOU CAN TRACK YOUR ORDER BY CLICKING HERE.
THE TRACKING INFO SAYS THAT MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT.I RECEIVED A FAULTY/WRONG ITEM IN MY PACKAGE, WHAT DO I DO?
DEPENDING ON THE COURIER, PACKAGES CAN SOMETIMES BE MARKED AS DELIVERED WHILE IN TRANSIT, SO DON'T FREAK OUT! PLEASE WAIT 3 BUSINESS DAYS AND UPDATE OUR CUSTOMER SERVICE TEAM AT CUSTOMERSERVICE@ESTHETIKAPPAREL.COM IF YOU DIDN'T GET THE PACKAGE.